Terms and Conditions

Data Protection

Information provided by you online or otherwise will be processed by Lares & Penates and used to provide you with the ordered products, for billing and accounts purposes, and to keep records of the transaction.

In addition, your information may be used to keep you informed about Lares & Penates products, promotions and services. We will only use this information if you have given your consent.

Privacy Policy - Personal Information

Lares & Penates are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We only collect information about you to process your order. We will not e-mail you in the future unless you have given us your consent. The following information is collected: your name, address, phone number, email address and IP address. We do not retain credit or debit card details. Payment is made through a secure, internationally trusted, payment gateway called PayPal.

Your name, address, phone number and email address are stored in order to speed up your checkout when making future purchases from us. You can check and amend the information that we hold about you when making future purchases. You will have to enter your credit/debit card details each time you make an online purchase from us. The personal information which we hold will be held securely in accordance with applicable UK and European laws.

Cookies
This site uses cookies stored on your computer to allow you to complete your order. You must allow cookies in order to use this site. We do not store your personal or card details in cookies.

Basis of Sale

When you click on "Check Out" on the "Shopping Cart Page", you offer to buy the goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions:

Orders

Acceptance of order: your order becomes binding as soon as we have accepted it, subject to your rights of cancellation.

On receipt of your order we will send you an acknowledgement via email. If you have not received an acknowledgement within 48 hours, then please contact us immediately at sales@lares-penates.co.uk or on 01274 258304.

Your order is conditional until we confirm/accept the order with details of an expected delivery date. Our acceptance of your order is conditional on the availability of the products you have ordered.

Items will be allocated upon payment. In the unlikely event of any of the products you have ordered being unavailable, or should events occur beyond our reasonable control, we reserve the right to either offer a refund or a product of similar value or cancel your order. In such circumstances we shall let you know as soon as possible.

It is your responsibility to check that all details and aspects of your order are correct, and suitable for your requirements, including measurements, dimensions and product features. It is also your responsibility to ensure that the furniture products you have ordered will fit into your home, and that there is sufficient access for our delivery lorry to reach the delivery address. Please remember – all measurements are approximate; please allow +/- 2cm variance on sizes stated.
Deliveries requiring special access arrangements can be made but will sometimes bear an additional cost. To ensure that delivery prices are kept low the driver will not undertake additional tasks such as removing window frames.

Delivery

Within 5 days of your purchase you will receive an anticipated delivery date, if this date is not convenient please contact us and we will try and arrange a more appropriate time.

We shall not be responsible for delays if we are unable to contact you, so please ensure that at least two contact numbers and an accurate email address are provided at the time you place your order.

Delivery is normally 1-4 weeks but some items can take up to 12 weeks.

Deliveries can be executed totally or in several parts depending on the availability of the goods.

Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards.

We shall not be responsible for delays or failures in delivery caused because we cannot gain access to the delivery address on the agreed date or because of other circumstances beyond our reasonable control.

If you are unavailable or unwilling to take delivery of your furniture order on two occasions after having agreed delivery dates, we will start to charge you storage costs of £100 per full week in respect of the undelivered furniture products from the date of the second failed delivery attempt.

An adult must be available at the address to check the products, sign and acknowledge receipt in a safe and satisfactory condition.

If no one is available to accept delivery at the delivery address, we shall keep your products and contact you to rearrange delivery, unless other prior arrangements have been made. We charge 100% redelivery charge for all items.

Cancellations

You have the statutory right within the United Kingdom to cancel the order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you submit your order and expires within seven working days beginning on the day after the day on which you receive the goods.
If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we will incur in relation to your order.
To cancel your order you must notify us by email, telephone or in writing to obtain an authorisation code and you must send the goods back to us within twenty one days of the date of cancellation. You are responsible for ensuring that the goods are received by us and are not damaged in transit. Goods should therefore be securely packaged. We recommend that you return items using recorded delivery, for your protection.
You are also responsible for the cost of returning items to us, unless the items were incorrectly delivered on our part, or, the items were delivered in a damaged or faulty condition. It is important to examine your goods on delivery to confirm that they are in a satisfactory condition.

1. All products can be returned for refund providing they are in an unused and re-saleable condition.
2. All non faulty goods for refund must reach us within 21 days of the date of cancellation.
3. To help us process your return, goods should be accompanied by your name and contact details, the order number and the date of purchase.
4. You must email, write or telephone for a return authorisation code prior to returning goods. You must not return goods without an authorisation code.
5. Lares & Penates will refund (including delivery costs) any product which is wrongly delivered, is damaged on delivery or is found to be faulty after investigation.
6. Lares & Penates will not refund postage expenses for non faulty goods returned.
7. Subject to the UK Statutory Right of Cancellation, any proper and reasonable costs that Lares & Penates incur for the collection of non faulty goods will be deducted from your refund.

Furniture Returns

If you believe any of our products to be of an unsatisfactory quality please contact us immediately. Nothing mentioned in these Terms and Conditions affects your statutory rights in the unlikely event that the goods do not meet a standard required by law.

Any product with a manufacturing fault will be replaced on a like for like basis only. No credit will be given and no alternative product will be supplied. Faulty products must be returned in suitable protective packaging by Recorded Delivery or some other traceable method.

We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.

These guarantees do not cover wear and tear; neglect; abuse or misuse of your goods; loss or damage through whatever causation, e.g. fire, smoke, sunlight, weather, rusting, corrosion, infestation via animals or boring insects, theft, or explosion; accidental damage or consequential loss, etc. The supplier's liability is restricted to value of replacement goods only
and we will not be held liable for any consequential losses.

In the event of a claim occurring within the manufacturers guarant